Desert Air LLC

Great service, great price, quality installation! I had Desert Air install a split pump (AC & heat) for my upstairs bedroom and I couldn’t be happier. Matt and Donovan did a top-notch job and were very pleasant through the entire process. Thanks very much.

***Save your time and money. Don't use this company*** My apartment complex uses this company. The a/c has been out for 2 weeks now. They were supposed to be out to fix it at the end of the first week. They didn't show. Apartment complex calls to find out why. "It fell through the cracks" with the installer from this -glorious- company. Apt complex calls again. The soonest they could get out was the next Friday. (04/28/2023) They send a new person out today, who didn't even know what they were supposed to be doing. Now they are claiming they 'dont have the parts'.

After almost freezing to death, Desert Air came out and repaired my home heater. Professional company, easy to deal with. Now I'm nice and warm....thanks Laura and Greg, great job. 😁

Our heating unit was running with no hot air coming out. As it was the first time for heat this season we assumed it was the pilot light out. Desert Air, now Goettl sent a technician Anthony Anderson out within 24 hours and he arrived on time. He carefully checked the unit which was hot. He photographed the various parts and showed a crack in the heat exchanger system. Unfortunately we then had to turn things over to the Home Insurance so the future is uncertain. Wish we could continue with such a knowledgeable and careful team at Goettl.

We are tenants who have had temps reach over 80 degrees and over multiple times for 2 weeks. I called to discuss the lack of action and effective maintenance asking to be transferred to someone whose paycheck includes dealing with irate customers. Laura declined and decided to address my criticisms. Her reasons are: We do not have the parts. This is a mechanical problem and it's not a simple problem. It's not our fault we are cleaning up someone else's mess. Translation we can't do anything, be patient, there is no plan. My wife's chronic pain was down to almost nothing before all this started. Thanks to the repeated schedule failures, part finding failures, the fallout is that she is in a full fibro and migraine flare. Even if the AC comes back it will take DAYS possibly over a WEEK for the flare to subside. Thank you desert air for the unwanted oven experience!